Last updated: July 2026
At Motor Scout Australia (“we”, “us”, “our”), we are committed to protecting the privacy of individuals who visit and use our website motorscout.com.au (“Website”) and our services.
This Privacy Policy explains how we collect, hold, use and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Office of the Australian Information Commissioner’s Australian Privacy Principles (APPs).
By using our Website and/or providing your personal information to us, you agree to the collection, use and disclosure of your personal information as described in this Policy.
Motor Scout Australia
Address: Level 2, 38-42 Pearl St, Kingscliff NSW 2487
Email: [email protected]
Phone: 1300 341 751
If you have any questions about this Privacy Policy or wish to make a privacy-related request, please contact us using the above details.
Depending on your interactions with us, we may collect personal information including:
We collect personal information directly from you, including when you:
We may also collect information automatically through cookies, analytics technologies and from third parties such as dealers, partners and service providers.
We collect and use your personal information to:
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
This includes appropriate security measures such as secure servers, encryption, restricted access controls and retention and secure disposal processes.
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, meet legal requirements and support legitimate business purposes.
We use your personal information to provide our services, respond to enquiries, obtain vehicle and finance quotes, communicate with you, improve our Website and services, comply with legal obligations and for other legitimate business purposes.
We may disclose your personal information to:
Where you request assistance purchasing a vehicle, we may provide relevant information to participating dealers within our network to obtain vehicle offers and assist with your enquiry.
These third-party providers process personal information on our behalf and are only permitted to use it for the purposes of providing services to Motor Scout Australia.
We may also use and disclose de-identified or aggregated information for reporting, analytics and business improvement purposes.
We may communicate with you by SMS, email or other electronic means as part of providing our services and assisting with your vehicle enquiry.
These communications may be sent:
These communications may include:
These communications are provided to deliver the services requested by you and support your vehicle buying journey.
We do not sell, rent or share your SMS/text messaging opt-in data or consent with third parties for their own marketing purposes.
Where we transfer personal information overseas (for example, where our technology providers store or process data), we take reasonable steps to ensure the information is handled in accordance with the Australian Privacy Principles.
Our Website uses cookies, pixels and similar technologies to improve your browsing experience, understand how visitors interact with our Website, measure the effectiveness of our marketing and improve our services.
These technologies may collect information including:
Where you have provided your contact details and engaged with Motor Scout, we may use cookies and similar technologies to understand your enquiry journey and provide relevant follow-up communications relating to your vehicle enquiry.
This may include reminders, updates or information intended to assist you with progressing your vehicle purchase.
You can control or disable cookies through your browser settings. However, disabling cookies may affect Website functionality.
When you submit an enquiry, request a quote or engage with Motor Scout Australia, you consent to us contacting you regarding your enquiry and the services you have requested.
These communications may include:
These communications may be delivered by our team or through authorised communication platforms that support our customer communication processes.
They are provided to deliver the services requested by you and support your vehicle buying journey.
Where you have provided consent, we may send you marketing communications about Motor Scout, our services and relevant automotive information.
These communications may include:
Marketing communications may be delivered through authorised communication platforms used by Motor Scout.
You can unsubscribe from marketing communications at any time by:
Receiving marketing communications is voluntary and is not required to use Motor Scout’s vehicle buying services.
Opting out of marketing communications will not prevent us from sending communications necessary to respond to your enquiry, provide requested services or manage your vehicle purchase journey.
You may request access to, or correction of, personal information we hold about you by contacting us.
We may need to verify your identity before processing your request.
If we refuse access or correction, we will provide written reasons and explain how you can lodge a complaint.
If you believe we have breached privacy laws or handled your personal information incorrectly, please contact us.
We will investigate and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Where we disclose personal information overseas, including to cloud, analytics or technology providers, we take reasonable steps to ensure compliance with Australian privacy standards.
Potential recipient countries may include the United States, United Kingdom and Singapore.
We may update this Privacy Policy periodically.
Updates will be published on our Website with a revised “Last updated” date.
Continued use of our services indicates acceptance of any changes.
By using our Website and providing your personal information, you consent to the collection, use and disclosure of your information as described in this Privacy Policy.
Where required, we will obtain separate consent for marketing communications.
Additional collection notices may apply for specific services, including:
Where applicable, additional terms relating to information handling may be provided when information is collected.
Motor Scout Australia’s mobile messaging service (the “Service”) is operated by Motor Scout Australia (“Motor Scout Australia”, “we”, “our” or “us”).
By providing your mobile number and submitting an enquiry with Motor Scout Australia, you consent to receiving SMS communications relating to your vehicle enquiry and the services you have requested.
SMS communications may be sent by:
SMS communications may include:
These service-related communications are used to provide the services you have requested and support your vehicle buying journey.
You may also choose to receive marketing SMS communications from Motor Scout.
These communications may include:
Receiving marketing SMS communications is voluntary and is not required to use Motor Scout’s vehicle buying services.
You may opt out of marketing SMS communications at any time by replying STOP where supported or contacting us directly.
Opting out of marketing SMS communications will not prevent Motor Scout from sending service-related communications necessary to respond to your enquiry, provide requested services or manage your vehicle purchase journey.
Message frequency will vary and your mobile carrier’s standard message and data rates may apply.
You are responsible for providing and maintaining an accurate mobile number.
Personal information collected through our SMS communications is handled in accordance with this Privacy Policy.
In particular:
Motor Scout Australia
July 2026